• Q

    Which countries require me to obtain a visa?

  • A

    Depending on what country you’re from, countries in Southeast Asia may require you to obtain a visa. Please check carefully with your travel agent or your Trails of Indochina sales consultant regarding specific visa requirements for each country you plan to visit as the legislation does change frequently. It is the responsibility of the traveller to obtain any necessary visa or required document prior to departure.

  • Q

    What do I need to obtain a visa?

  • A

    Visa requirements vary by country. Please check specific requirements for each country you plan to visit prior to departure. You may be required to pay a fee to process the visa on arrival in US Dollars. Please ensure that you have this currency on-hand before arrival into your destination country. Please note there can be long queues on arrival at immigration counters.

  • Q

    Are there any passport requirements?

  • A

    Please make sure your passport is valid more than 6 months from the date of departure in each country you are visiting. Please also remember to check that you have sufficient blank pages in your passport as most visas require a full page. It is advised to have two full pages for each country you will visit.

  • Q

    When I get the visa-on-arrival authorisation letter for Vietnam, what should I do?

  • A

    Vietnam requires many visitors to obtain a visa-on-arrival authorisation letter. Once you receive a copy of the visa-on-arrival authorisation letter, please recheck all relevant information including the entry date and passport information. Note down the entry date, which must be exact as per the date of your arrival flight. It is good to note that your departure and arrival date will likely be different. Remember to bring this copy along to board the plane to your destination. If you forget, it could be problematic, and you may be denied boarding.

  • Q

    What should I expect if I have booked an airport transfer?

  • A

    After collecting your luggage and completing the immigration and customs procedures, you will walk through the exit gate. Your driver or guide will be holding a welcome sign with your name on it. Airports in Southeast Asia are often crowded, but safe. Please take your time to look around and locate our representative.

  • Q

    What happens if I have booked a transfer but cannot find it on arrival at the airport?

  • A

    If you have a booked a transfer and are unable to locate us, please call the emergency number of the local operations office(s) listed on your itinerary or service voucher. If you don’t have a mobile or cell phone, please ask the airport staff/ or any hotel staff where you may access a phone.

  • Q

    In case of an emergency on tour, who should I contact?

  • A

    When on tour, your tour guide is the first point of contact. In addition, our emergency assistance is available 24 hours a day so please do not hesitate to contact us via our emergency number.

  • Q

    What medical precautions do I need to take before the trip?

  • A

    It is important to visit your travel medical doctor or specialist travel clinic several months before you travel to allow time for the accurate recommended courses of vaccinations (if necessary). You should advise your doctor which countries you will be visiting and at what time of the year. This is particularly important if you suffer from any medical conditions and/or are travelling with young children.

  • Q

    Why should I consider travel insurance?

  • A

    Illness, an accident, or a death in the family is often a source of great contention between travellers and their travel agents for cancellation, refunds and compensation on their travel packages. While we can’t eliminate travel risks, travel insurance can protect you against such financial loss. Travel insurance is not compulsory, although it is highly recommended to take out a travel insurance policy before your departure. This will be very helpful in case of medical emergency evacuation. Travel insurance will likely cover against hospital and medical expenses as a consequence of an accident occurring to the bearer during the period of insurance and/or unforeseen illnesses which could arise during that period.

  • Q

    How many days in advance should I apply for travel insurance for my trip?

  • A

    We suggest you purchase travel insurance as soon as your itinerary is confirmed. It is good to note that trip cancellation coverage is not automatic on all travel insurance policies and often carries an extra premium. Please carefully read over your policy to ensure you understand your coverage.

  • Q

    In case of loss, damage or injury, how can I make a claim?

  • A

    Please contact your insurance company’s claims department immediately. You need to fill in a claim form and submit the following documentary evidence to support your claim: invoices and/or estimates for property damage, loss or theft; full medical evidence and receipts for medical claims; and birth and death certificates for personal accident/life insurance policies. Again, please make sure you check the policy before purchasing travel insurance.

  • Q

    How to cancel the booking I have made?

  • A

    If for any reason you need to cancel, please contact us. Our booking terms and conditions, and additional terms and conditions, may apply. If you have booked through a travel agent, please contact your travel agent for any cancellations.

  • Q

    Should I use credit cards, debit cards and/or traveller’s cheques?

  • A

    Credit Cards: In all major tourist destinations, credit cards are widely accepted at most hotels and established restaurants and shops. In smaller towns, at local restaurants and local markets, credit cards will likely not be accepted. Bear in mind that a surcharge usually applies for credit card purchases, typically ranging from 3-5%.

    ATMs: ATMs are found widely across Southeast Asia. ATMs accept a wide variety of different card types and usually issue local currency, except in Cambodia where they dispense both Cambodian Riel and USD. There is usually a maximum daily withdrawal limit, and this varies between different countries and banks, typically from approximately US$100 – 400 per day. There will be a local fee for the ATM service, plus your own bank’s charges for foreign withdrawals and currency exchange.

    Traveller’s Cheques: Across Southeast Asia, traveller’s cheques are accepted on a limited basis, and at times, not at all. We do not recommend travelling with traveller’s cheques.

  • Q

    How do I bargain when buying things in Southeast Asia?

  • A

    Bargaining is acceptable and common in small local shops, as well as with vendors in the market as they often do not have fixed prices. We recommend that you start by offering to pay 50% of the suggested price and slowly bargain upwards, negotiating a price you feel comfortable paying. It is good to note that many international shops and department stores will feature fixed prices.

  • Q

    Should I use USD, Euro or the local currency?

  • A

    In Thailand, Indonesia and Vietnam, local currency only is accepted. It is good to note that the Vietnam Dong and Myanmar Kyat are not tradable outside Vietnam and Myanmar respectively, so all money should be exchanged before leaving each country. In Cambodia, Laos and Myanmar, you can make larger purchases with USD but you will need some local currency for day-to-day small purchases like local restaurants, a bottle of water, souvenirs, etc. As a general rule, across all countries, if shopping in the market or in a shop where you might bargain, you will probably get a better price in the local currency.