CAMBODIA PRE-DEPARTURE INFORMATION

Once the seat of the far reaching 7 th – 12 th century Khmer civilization, Cambodia today is emerging as a fascinating tourist destination with everything from the archaeological wonders of Angkor Wat, to colonial architecture, to beautiful tropical beaches. We wish you a memorial trip in Cambodia, and offer the below information to help you prepare.

VISA REQUIREMENTS

Most nationalities are eligible for a one-month visa-on-arrival at Phnom Penh airport or Siem Reap airport, and at land borders. The cost is US$30 for a tourist visa and US$35 for a business visa, with a US$24 sometimes charged to cover administration fees. Bring payment in US Dollars and one passport photo. Please be aware that sometimes there can be long queues at the airport when obtaining a visa-on-arrival, however in general the queues move fairly quickly.

Please make sure your passport is valid more than 6 months from the date of departure of each country you are visiting. Also, make sure you have enough blank pages – you may need up to 1.5 pages for each country you visit in Southeast Asia.

The following countries are not eligible for visa-on-arrival: Afghanistan, Algeria, Saudi Arabia, Bangladesh, Iran, Iraq, Pakistan, Sri Lanka, Sudan, and Nigeria. For these countries, they must arrange the visa in their home countries before arrival.

ARRIVAL INFORMATION

  • ARRIVAL TRANSFER TIPS

In most gateway cities you will be met by our guide/ or driver carrying a signboard with your name printed. After walking through the exit gate, please take your time to look for a guide/ or driver holding a signboard with the Acehome logo and your name.

Please keep a copy of your completed Immigration and Customs form as you will need to present it at Immigration upon departure from Cambodia.

  • VIP ARRIVAL TRANSFER

If you have booked our VIP arrival service, our Immigration officer will meet you as you depart the plane and take you to the VIP area for immigration formalities. In the meantime, staff will collect your luggage and after, escort you meet your tour guide.

INSURANCE

Travelers are highly recommended to purchase trip and travel insurance. Trip insurance covers the cost of your trip should you be forced to cancel your trip before you start the trip. Travel insurance covers such cost as emergency and medical evacuation, hospital fees, property loss, etc. which could possibly happen during the trip.

HEALTH

In general, health requirements for Cambodia are little different to most destinations.

Please consult your doctor to discuss your particular health or immunization requirements.

If you would like to have a source of further information, please refer to the Center for Disease Control (CDC) website at www.cdc.gov.

AIRLINES

  • Domestic Airlines

Cambodia Angkor Air operate domestic routes on French- Italian ATR 72 turboprops (70 seats), and Airbus jets.

  • Seat Assignment

Seat assignment is not always possible in advance. The best way to secure a seat of your choice is to arrive at the airport early and request this at check in.

  • Airport security

Please be aware that our courtesy check in service is now limited due to the current world security climate. Your Trails of Indochina guide is not allowed to enter airport buildings. You must have an airline ticket to enter the check-in terminal. Some airports will stipulate that you must check in your own bags. We thank you for your understanding on this matter.

  • Luggage allowance

Each airline has its own luggage allowance policy, with most allowing 20kg checked baggage and 5kg carry-on. Excess baggage is charged at a specific rate depending on the route and airline. You are advised to check your airline prior to travel. Note that Cambodian airlines tend to be very strict about weighing luggage and are quick to charge if you’re bag is overweight.

  • Departure airport tax

Domestic – included in the airfare

International – included in the airfare

MONEY

Cambodia’s currency, the Riel (Real), exchanges at a rate of about 4,000 to the US Dollar. However, the US Dollar has become the country’s common currency and Riel notes are used for fractional dollar amounts as U.S. coins are not in circulation. Bring clean bills in small denominations ($1 and $5) for making purchases. Credit cards are widely accepted in most hotels, major restaurants and large shop in Phnom Penh and Siem Reap. Outside of these they are rarely accepted. Do not accept torn or worn US$ notes as change as you will have problems spending them. Traveller cheques are no longer accepted in Cambodia (the only exception being ANZ Royal Bank branches, but the transaction can be lengthy).

Many banks (open Monday to Friday) issue cash advances for Visa and MasterCard, usually for a small commision. Credit cards are accepted in the cities although ATMS are widely available throughout Cambodia (dispensing USD) and this is the easiest and safest way of accessing money. When travelling to the countryside, VISA card can get you money at ACLEDA Bank, which is in every provincial capital.

TIPPING

Tipping is not compulsory but it is greatly appreciated throughout Southeast Asia, especially in the service industry. For reference, we have provided a general guidelien below.

Tour guide/ Driver

If you are pleased with the services provied by your tour guide and driver, the a tip for their hard work will be very much appreciated. In general, we recommed around US$10-20/day for guide and US$5-10/day for driver if less than 4 people in a group. We recommend around US$15-25/day for guide and US$10-15/day for driver if there are 5 people or more.

Hotel and Restaurant staff

A tipping of 5-10% of the bill in restaurant is appreciated. If you stay a couple days in the same hotel, a tip to the maid service of 1-2$/day is appreciated.

Boat Cruise

If you travel on a local basic boat such as in Tonle Sao Lake, a suggested tip from US$3-$10 per boat is appreciated – more or less depending on the group size and the trip’s duration. For an overnight boat trip, the suggestion is $5 – $10 per person/night to cover all the boat crew.

SHOPPING & SHIPPING

If you choose to ship items home, we highly recommend that you buy shipping insurance and check the policy details. As shops are not responsible for damages incurred en rout, it is better to be safe and sorry.